FAQ
Ordering
Do I need an account?
No. You can check out as a guest. You will need your order number and email to use Track order on tik7v0-8y.myshopify.com.
How do I know my order went through?
A confirmation email arrives within minutes. If it has not, check your spam folder, then email contact@gamecan.shop — do not place a second order, as that usually creates a duplicate charge.
Can I change my order after placing it?
Address and item changes are possible before dispatch only. Email us immediately with your order number. Once an order dispatches it has to be handled as a return.
Can I cancel?
Yes, free of charge, any time before dispatch. See our Cancel order page.
Do you have a minimum order?
No.
Pricing and Payment
Why are your prices so far below list?
Lean operations and no retail floor space. The discount is in our overhead, not in the product — every unit is new, genuine, and sealed. The exact saving varies by model.
What payment methods do you take?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Shop Pay.
Payments are handled by Shopify Payments. Card details go directly to Shopify Payments and never touch our servers.
When is my card charged?
At checkout, when the order is placed, in USD ($).
Do you charge sales tax?
Yes, calculated at checkout from your delivery address, in states where we have an obligation to collect. That includes California, where we are located. Tax-exempt buyers must email documentation before ordering.
Is there a fee for shipping?
No. Free standard shipping on every order, no minimum.
Shipping
How long will it take?
Accessories: 1–2 business days handling, then 3–7 business days in transit — 4–9 business days total.
In-stock sealed trading card products (Gaming Cards): dispatch within 8 calendar days. Delivery time is additional and depends on the destination.
Pre-orders: expected to dispatch around the official release date shown on the product page, and never before it. Delivery time is additional and depends on the destination.
Orders placed after 2:00 PM start their handling time on the next business day.
Where do you ship?
We ship to the United States only. No international shipping and no freight forwarders.
Do you ship to P.O. boxes or APO/FPO?
Standard parcels yes. Oversized and freight items cannot be delivered to those addresses.
Will I get tracking?
Yes, emailed at dispatch. We ship with UPS. Allow up to 24 hours for the carrier's first scan.
My tracking has not updated in days.
If it has been 5 business days with no movement, email contact@gamecan.shop and we will open a carrier trace.
Why did my order arrive in two boxes?
Multi-item orders can ship from different facilities. You are never charged twice.
Returns and Refunds
What is the return window?
You have 30 days from delivery to request a return, for items that are new, unused, and in original packaging with all accessories. The 30 days is the deadline to ask us — not a deadline for the item to reach us.
How do I start a return?
Email contact@gamecan.shop with your order number and reason. We issue an RMA within 1 business day. An item sent back without an RMA cannot be matched to your order and may be refused, so always ask first. (A parcel you refuse at the door and never accept needs no RMA — see our Returns & Refunds policy, section 3.)
Who pays return shipping?
We do if the item is defective, damaged, wrong, not as described, or arrived after our stated delivery window. We also cover return shipping on change-of-mind returns, and on a parcel you refuse at the door. The full table is in our Returns & Refunds policy, section 3.
How long do refunds take?
5 business days from inspection on our side, then 3–10 business days for your bank to post it.
Can I exchange instead?
Email contact@gamecan.shop within 30 days of delivery with your order number and the model you would like instead, and we will confirm the difference in price either way.
For defects or wrong items we ship the correct unit immediately at no charge.
What cannot be returned?
Gift cards, final-sale items, and items damaged by misuse. The full list is in our Returns & Refunds policy.
Products and Warranty
Are your products genuine?
Yes — every unit gamecan ships is new, sealed and manufacturer-branded, with original seals and labels intact. We never sell replicas or counterfeits. We do not sell refurbished, reconditioned, or open-box goods; if we ever list one, it will say so in the product title, on the product page, and at checkout. See Product Authenticity.
Is the manufacturer warranty valid?
The term is set by the manufacturer and shown on the product page — it varies by brand, category, and model, and individual components are often covered for a different period than the rest of the product.
Our own Limited Warranty runs for 12 months from delivery.
Our Limited Warranty covers This warranty is extended to the original purchaser only and is not transferable..
How do I make a warranty claim?
Within 30 days of delivery, come to us — free replacement or full refund, your choice, with a prepaid return label and no restocking fee. After 30 days, contact the manufacturer directly with your proof of purchase; if they ask for retailer details, email us and we will supply your invoice and any documentation they need.
If a manufacturer refuses the claim, come back to us — see our Warranty policy.
Where a manufacturer refuses a claim on authorized-dealer grounds, we repair, replace, or refund at our cost.
Do I get the full accessory kit?
Yes — every accessory, attachment, and manual the manufacturer includes in the retail box.
Are the products U.S.-specification?
Yes — U.S.-market models, 120V with U.S. plugs. Safety and compliance marks (UL, ETL, FCC and similar, where they apply to a given category) are applied by the manufacturer and appear on the unit and its documentation; we do not test or certify products ourselves. If you receive an item with foreign plugs or voltage, that is a defect — contact us for a free replacement or full refund. See Product Authenticity, section 8.
Choosing the Right Product
Which brands do you carry?
Accessories from Ultra Pro, Dragon Shield, Vault X, BCW and Gamegenic; sealed trading card products from The Pokémon Company, Panini and Upper Deck. Every unit is new, sealed, and manufacturer-branded.
Still unsure which model is right?
Email contact@gamecan.shop with your space and situation and we will narrow it down. We know trading card accessories – sleeves, toploaders, binders, deck boxes and playmats for Pokémon, sports card and TCG collectors. We would rather help you choose right than process a return.
Privacy and Account
What do you do with my data?
Only what is needed to fulfil your order, support you, and — with your consent — market to you. Full detail in our Privacy Policy.
How do I delete my data?
Email contact@gamecan.shop with the subject Privacy Request. We respond within 45 days. Completed order records are retained for tax purposes.
How do I stop marketing email?
Use the unsubscribe link in any message, or email us.
Question Not Answered Here?
Email: contact@gamecan.shop
Phone: +1 (661) 324-8722
Hours: Monday–Friday, 9:00 AM – 6:00 PM
Response time: within 1 business day