Refund policy
The Short Version
You have 30 days from delivery to request a return on eligible items. Items must be new, unused, and in original packaging with all accessories, manuals, and hardware.
Approved refunds go back to your original payment method via Shopify Payments. We issue the refund within 5 business days of inspecting the return, and inspection takes up to 2 business days from the day it reaches us.
How to Start a Return
- Email contact@gamecan.shop with your order number, the item, and the reason.
- We reply within 1 business day with an RMA number and return instructions.
- Ship the item back within 7 days of the RMA being issued, with the RMA number on the outside of the carton. An RMA expires 7 days after it is issued. If it lapses, email us and we will reissue it — a missed shipping window never costs you your refund, as long as you requested the return inside the 30 days.
Returns sent without an RMA cannot be matched to your order and may be refused. Never write on or tape a label to the product's own retail box — ship it inside an outer shipping carton, or the item is no longer resalable and the refund will be reduced.
Who Pays Return Shipping
| Reason | Return shipping | Restocking fee |
|---|---|---|
| Defective, damaged, or wrong item sent | We pay — prepaid label | None |
| Not as described on our product page | We pay | None |
| Arrived after our stated delivery window | We pay | None |
| Changed your mind / no longer needed | We pay — prepaid label | None |
| Ordered the wrong model | We pay — prepaid label | None |
| Oversized or freight item, change of mind | We pay — prepaid freight | None |
| Parcel refused at the door and never accepted | You pay actual return freight | None |
Nothing is deducted on any of the first three rows above — defective, damaged, wrong, not as described, or arrived after our stated delivery window — whether the cause was us or the carrier.
A parcel you refuse at the door and never accept is refunded in full less the actual return-freight cost the carrier charges us — no restocking fee, no outbound deduction, and no RMA needed. A parcel you accept and then send back is a normal change-of-mind return and does carry the fees in the table above.
Every delivery includes a prepaid return label. Use it for any return we pay for and drop the parcel with the carrier named on the RMA — there is nothing for you to pay. If the label is missing, email us and we will send one free of charge.
Condition Standards
This section applies to change-of-mind returns. An item you are returning because it is defective, damaged, wrong, or not as described is never penalised for having been unpacked, assembled, charged, filled, or run.
Every change-of-mind return is inspected. Refunds are reduced or declined for items that are:
- used, installed, assembled, charged, filled, or run beyond an initial inspection
- missing parts, hardware, accessories, or manuals
- returned without original packaging, foam inserts, or protective film
- damaged in return transit because they were packed inadequately
- missing or altered serial numbers, security seals, or tamper labels
If a return fails inspection we email you photos within 2 business days. You may have the item shipped back at your expense within 14 days; items unclaimed after that are recycled.
Not Returnable
- Gift cards
- Clearance or "final sale" items, marked as such on the product page and at checkout
- Items damaged by misuse, neglect, unauthorized repair, or use outside the manual's instructions
- Items for which a return was requested more than 30 days after delivery — the return window applies to your request, not to the date the item reaches us
Nothing in this list limits your rights when an item is defective or not as described.
Refunds
Refunds are issued through Shopify Payments to the original payment method only. We cannot refund to a different card, a bank transfer, or a third party.
| Step | Timing |
|---|---|
| Return received → inspected | 2 business days |
| Inspection passed → refund issued by us | 5 business days |
| Refund appears on your statement | A further 3–10 business days, set by your bank |
We email you the moment the refund is issued. If 10 business days have passed since that email and nothing has arrived, contact your card issuer first, then email us with your order number.
Store credit is always optional — never a substitute for a refund you are owed.
Exchanges
For a different model, the fastest route is to place a new order and return the original — this stops the replacement selling out while your return is in transit. For defective or wrong-item cases we ship the correct item immediately at no charge and send a prepaid label for the original.
If you would rather we handled it as a direct exchange, say so when you request your RMA and we will confirm any difference in price before we ship.
Defective Items and Warranty
Report a defect within 30 days of delivery for a free replacement or full refund, your choice. Send photos or a short video of the fault.
After 30 days, items are covered by the manufacturer's warranty for whatever period that manufacturer states. Terms differ by brand, by category, and by model — some are one year, others run three years or longer. The term shown on the product page and in the documentation in the box is the one that applies. We are a retailer, not the manufacturer: we do not set, extend, shorten, or guarantee manufacturer warranty periods. Contact the manufacturer directly with your proof of purchase; if they ask for retailer details, email contact@gamecan.shop and we will supply your invoice and any documentation they need.
The repair, replace, or credit decision is the manufacturer's, not ours. If a manufacturer refuses your claim, come back to us: our Warranty policy sets out what we cover and for how long.
Cancelling Instead of Returning
Orders that have not dispatched can be cancelled free of charge — see our Cancel Order page. Once an order dispatches it can no longer be cancelled: it is handled either as a refused delivery or as a return, and Who Pays Return Shipping above sets out what each one costs.
If We Made the Mistake
Wrong item, missing item, or a duplicate shipped — tell us within 7 days. We fix it at our cost with a prepaid label and a priority replacement. You are never charged a restocking fee for our error.
Before You File a Chargeback
Please contact us first. Almost every dispute resolves faster directly, and filing a chargeback freezes any refund in progress until your bank closes its investigation, which typically takes 60–90 days.
Contact
gamecan
Returns (RMA required):
gamecan
523 Broadway St
93280 Wasco
California
United States
Business address: 523 Broadway St, 93280 Wasco, California, United States
Email: contact@gamecan.shop
Phone: +1 (661) 324-8722
Hours: Monday–Friday, 9:00 AM – 6:00 PM